****** - Verified Buyer
4.5
The item arrived broken :( I am SUPREMELY disappointed because I was so excited at the thought of having an effective method to combat my nemesis that is the mischievously thriving fruit fly colony which plagues me, and this item arrived this morning broken. :( The blades of the fan internally are not connected and are banging about inside. Though I don't normally pay full price for things unless necessary (I either wait for a good sale or use applicable coupons/promo codes), I took the plunge on this purchase due to my need for a competent and efficient resolve combined with it's GLOWING reviews! First, I had to wait 9 days to receive the item, which I wasn't happy about, but not upset either. I have literally been checking tracking daily and looking forward to it's arrival. Then it arrives *HAPPY DAY*. I opened the package, removed the unit (felt/heard something odd but didn't think too much of it at that moment), reviewed the directions, plugged it in and although the light came on, the fan did not. I thought maybe I need to press a particular button or what-have-you, so I re-read the directions. Nope, it should be automatic. So I then began inspecting the unit and realized the fan blades were not connected. I then even looked for a way to open the unit without busting it so that I can fix it myself (I'm incredibly handy and that's how much I wanted this to work!). No go. I could probably open it up, but then it wouldn't be returnable. Ok, so THEN I go to the item link on Amazon and as of earlier today, it said "This item is currently unavailable" followed by something to the effect of 'and we don't know if or when it will become available'. I attempted to contact the seller to no avail. My only viable option was and is to return it. I don't want to return it for a refund or leave a bad review. Rather, I want the working unit I paid and patiently waited for. Errrrr. I decided to go about my day knowing I'd come back to this later and here I am. ... I pull the item up this evening, it is in fact available again, but instead of the $39.79 price I paid 9 days ago, it is right now (6/15/2018) listed at $54.49. Whaaaa?? So I am leaving this review in hopes that the seller will contact me and make good on my purchase, at which point I would update my review to reflect the working conditions of this seemingly enigmatic device.In summary, this 1 star review encompasses only that the item arrived broken and therefore did not operate as intended. A working unit may very well be worthy of all it's positive reviews. And maaaaybe even the new $54.49 price.I hope I am a unique case. I also hope this review was of help to you.Update 6/17/18:The seller contacted me today apologizing for my inconvenience and explaining that Amazon is responsible for the damage done during the shipping of this product. I responded immediately that I appreciate the response and although I completely understand that Amazon assumes the shipping responsibility, I am also concerned that I cannot repurchase a working unit at the price I paid 2 weeks ago. I inquired how this can be rectified, stating that I fully intend to update my review according to their level of service and the actual benefits of a working unit. And now I await their response.Honestly, if I have to repurchase at the higher price, I won't and I'll leave my review star at 1. It's not the price as much as the principle. Products can be damaged in shipping, that's understandable. But the seller is also responsible for commitment. So I'm really hoping they come through with a reasonable resolve that honors the price I paid for a working unit. I'll keep you posted.Update 7/1/18:The seller not only replaced my originally bought unit, but included extras as well. They have been extremely diligent in correspondence and I can honestly say that I am not only satisfied, but impressed.With that said, I would not have altered my review to 5 stars for customer service alone. ...these units works amazingly! The home I live in was built in 1924 and does not sport insulation the way a new home would. So pests are/can be/were a problem. The units do in fact attract flying things very well! The sticky pad of results had 2 bugs I didn't know I had and don't recognize. I am extremely happy with my purchase! And may very well buy more.The unit itself is aesthetically pleasing and is relatively quiet. Night is the best time for results since that's when it's darkest and the bugs can 'see' the light. The blue light transitions in brightness, which is even more effective in attracting it's prey.I'm changing my review from a 1 star to a 5 star. I saw other reviews stating it was a flimsy design. I do get what they're saying, but how thick must this unit be to rectify that?? It works as intended and looks good doing it. The bottom is easy to open to check and/or replace the sticky pad. There are only 2 buttons so it's super easy to operate. And it doesn't look like a bug catcher at all. No one would know. So I feel it's 'flimsiness' (is that a word?) is of no concern. As long as it performs, who cares how heavy or thick it is?This is 5 stars from someone who had to work for it. I hope this review helped you! Happy bug hunting :)
